Update - Services are progressively coming back online now in certain regions globally.
Update from Microsoft:
We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.
Nov 13, 2026 - 10:49 AEDT
Update from Microsoft:
We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service.
Nov 13, 2026 - 10:49 AEDT
Identified - Further Updates from Microsoft.
These additional services are affected:
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
Microsoft has also released the following update:
Current status: We’re continuing to pursue all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief. Our investigation has found that a core process on the affected servers is becoming overwhelmed, which causes the servers to stop responding and contributes to the capacity loss.
To validate a potential recovery approach, we're fully isolating a portion of our service infrastructure, restarting the affected components, and gradually reintroducing traffic to confirm our services remain stable before applying this approach more broadly. We're also analyzing traffic patterns across our entire service infrastructure and evaluating whether isolating traffic within each region may allow affected regions to recover independently.
Aera will continue to update you as information is received.
Nov 13, 2026 - 10:04 AEDT
These additional services are affected:
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
Microsoft has also released the following update:
Current status: We’re continuing to pursue all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief. Our investigation has found that a core process on the affected servers is becoming overwhelmed, which causes the servers to stop responding and contributes to the capacity loss.
To validate a potential recovery approach, we're fully isolating a portion of our service infrastructure, restarting the affected components, and gradually reintroducing traffic to confirm our services remain stable before applying this approach more broadly. We're also analyzing traffic patterns across our entire service infrastructure and evaluating whether isolating traffic within each region may allow affected regions to recover independently.
Aera will continue to update you as information is received.
Nov 13, 2026 - 10:04 AEDT
Update - Microsoft have now added further products affected, see below:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
Current status: While validating the targeted change, we found that many of the affected servers have become unresponsive, which is preventing us from confirming whether the change is effective. We're restarting these servers so they can come back online with the change in place, and we're applying the same approach to additional affected portions of our infrastructure to validate the results more broadly.
Nov 13, 2026 - 07:56 AEDT
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
Current status: While validating the targeted change, we found that many of the affected servers have become unresponsive, which is preventing us from confirming whether the change is effective. We're restarting these servers so they can come back online with the change in place, and we're applying the same approach to additional affected portions of our infrastructure to validate the results more broadly.
Nov 13, 2026 - 07:56 AEDT
Investigating - There is a widespread MS 365 Outage presently that is affecting:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
User impact: Users may be unable to connect to multiple Microsoft 365 services.
Current status from Microsoft: Microsoft is aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
Official Microsoft Notice: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 13, 2026 - 07:29 AEDT
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
User impact: Users may be unable to connect to multiple Microsoft 365 services.
Current status from Microsoft: Microsoft is aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
Official Microsoft Notice: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 13, 2026 - 07:29 AEDT
About This Site
aera publishes our most up-to-the-minute information on service availability in the table below. Check back here any time to get current status information, or subscribe to an RSS feed to be notified of interruptions to each individual service. All dates and times are Australian Eastern Standard Time (GMT+10).
Internet
Operational
Voice
Operational
Cloud
Major Outage
Print Managed Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance